Privacy Policy
How we collect, use, and protect your personal information in compliance with Canadian privacy laws including PIPEDA.
Your Privacy Matters:
Kigo is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.
1. Introduction
Welcome to Kigo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our real estate platform, website, mobile applications, and related services (collectively, the "Services").
Kigo operates as a real estate technology platform connecting property buyers, sellers, and real estate professionals across Canada. We are committed to transparency and protecting your privacy in accordance with:
By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide when using our Services:
2.2 Information Collected Automatically
When you access our Services, we automatically collect:
2.3 Information from Third Parties
We may receive information from:
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Provide property search functionality
- Connect you with real estate agents
- Send property alerts and updates
- Process tour bookings
Account Management
- Create and manage your account
- Authenticate your identity
- Save your preferences
- Provide customer support
Communication
- Respond to inquiries
- Send service notifications
- Share market updates
- Marketing (with consent)
Platform Improvement
- Analyze usage patterns
- Improve user experience
- Develop new features
- Prevent fraud and abuse
4. Information Sharing & Disclosure
Important:
We never sell your personal information to third parties.
5. Real Estate Specific Practices
5.1 MLS® Data and Listings
Property listings displayed on Kigo are sourced from the Canadian Real Estate Association (CREA) MLS® systems and local real estate boards. This data is subject to copyright and is displayed in accordance with licensing agreements. Property information may include:
• Property addresses and descriptions
• Listing prices and historical data
• Photos and virtual tours
• Agent contact information
• Public records and tax information
5.2 Agent-Client Communications
Communications between you and real estate agents through our platform may be monitored for quality assurance, compliance, and customer support purposes. Agents are independent professionals bound by their own privacy and professional conduct obligations.
5.3 Property Search and Viewing History
We retain your property search history and viewing patterns to provide personalized recommendations and improve our Services. You can delete your search history at any time through your account settings.
6. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission and encrypted storage for sensitive information
Access Controls
Restricted access to personal information on a need-to-know basis
Regular Audits
Periodic security assessments and vulnerability testing
Secure Infrastructure
Hosted on secure servers with regular backups and disaster recovery
While we implement strong security measures, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.
7. Your Privacy Rights (PIPEDA Compliance)
Under Canadian privacy law, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information (subject to legal requirements)
Right to Withdraw Consent
Withdraw consent for marketing communications or data processing at any time
Right to File a Complaint
Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact our Privacy Officer using the contact information provided in Section 12. We will respond to your request within 30 days as required by PIPEDA.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
Essential Cookies
Required for basic site functionality, authentication, and security. These cannot be disabled.
Analytics Cookies
Help us understand how users interact with our platform to improve performance and user experience.
Preference Cookies
Remember your settings, saved searches, and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness (requires consent).
9. Third-Party Services & Links
Our platform may integrate with or link to third-party services:
- Google Maps for location services and property mapping
- Social media platforms for content sharing
- Payment processors for transaction handling
- Email service providers for communications
- Analytics and advertising platforms
These third-party services have their own privacy policies. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our Services or provide any personal information.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our platform
- Provide a summary of key changes
- Request your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
privacy@kigo.com
Response within 48 hours
(519) 555-0100
Mon–Fri, 9am–5pm EST
Kigo Privacy Officer
123 King Street
Waterloo, ON N2J 1P5
Canada
Office of the Privacy Commissioner of Canada
If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the federal privacy regulator:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Privacy Commitment
Kigo is committed to maintaining the highest standards of privacy protection. We continuously review and improve our privacy practices to ensure your personal information is handled responsibly and in compliance with Canadian privacy laws. Your trust is our top priority.